Legal

Refund Policy

Effective date: January 1, 2024

Divs Neuroinformatics d.o.o., Veljka Dugosevica 54, Belgrade, Serbia

Subscription plans

Payments are made upfront and are non-refundable, as they cover services already delivered during the subscription term. This applies to all subscription plans, including legacy plans no longer offered.

Custom and enterprise agreements

Refund eligibility under a custom agreement depends on the explicit provisions in the individual contract agreed between the parties.

Billing issues

If you believe you have been charged incorrectly, contact us within 7 days of the disputed transaction and we will work to resolve the matter promptly. billing@moveo.one

General

We evaluate refund requests individually but typically do not issue refunds once services have been rendered or delivered. If you have questions about your specific situation, reach out to support@moveo.one.